AASL members receiving Knowledge Quest as a benefit of membership must submit claims for missing issues in writing. Include your ALA/AASL membership number and indicate the journal title and issue(s) you are claiming. Send your claim to:
ALA Customer Service
Attn: Serials Claims
50 E. Huron St.
Chicago, IL 60611-2795
AASL members can also submit claims for missing issues via e-mail to: membership@ala.org. Type "Member Serials Claims" (without the quote marks) as the subject line of your message. Include your ALA/AASL membership number and indicate the journal title and issue(s) you are claiming.
Non-member subscribers must submit claims for missing issues of Knowledge Quest in writing. Include the subscription information from your mailing label and indicate the journal title and issue(s) you are claiming. Send your claim to:
American Library Association
Subscriptions-Claims
50 E. Huron St.
Chicago, IL 60611
Non-member subscribers can also submit claims for missing issues via e-mail to: subscriptions@ala.org. Type "Non-member Serials Claims" (without the quote marks) as the subject line of your message. Include the subscription information from your mailing label and indicate the journal title and issue(s) you are claiming.